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Resume

Experience

An experienced event and venue manager specializing in sales, client relations, and event execution. Currently manages events at Fire House KC, overseeing sales pipelines, vendor coordination, and staff supervision. Background includes roles in hospitality, nonprofit event planning, and corporate client services, demonstrating strong project management and communication skills. Expertise in CRM software, marketing, and team leadership.

2023- Present

Event & Venue Manager

Fire House KC 

  • Cultivating sales and managing the FHKC sales pipeline from initial contact to deal close

  • Responding to initial inquiries within 24-business hours, sending necessary follow- ups, and managing leads using CRM software

  • Scheduling and executing venue tours and managing the tour calendar

  • Scheduling and executing wedding and non-wedding events, including holding event- specific planning meetings and rehearsals

  • Prepare, manage and accurately record event contracts, deposits, and invoice payments due and received using the Square dashboard

  • Serving as the primary point of contact and overseeing events and venue vendors, including collecting payments and required documents

  • Maintaining prompt and professional communication with potential and existing clients by phone, email, and text messaging Supervising the event staff, security and venue staff who work the frontline positions and engage with guests, including training, scheduling and on-going support

  • Supervising the event staff, security and venue staff who work the frontline positions and engage with guests, including training, scheduling and on-going support

  • Developing, maintaining and promoting positive and professional relationships with internal staff, volunteers, members, vendors, contractors, media, the public and community partners

  • Serving as the primary contact and navigator for any escalated venue client concerns, including after normal business hours

  • Contribute to FHKC social media sites by working with consultant to post timely content that aligns with our brand, engaging with followers, and using sites for advertising

  • Ensure FHKC website is current with up-to-date information and content that aligns with our brand by working with SEO/SEM team

  • Being knowledgeable of and actively promoting FHKC offerings and experiences to guests that meet their needs

  • Assisting in day-to-day operations, including communication regarding venue maintenance, purchasing supplies, and responding to phone calls, emails, and texts

2023-2024

Development Manager,

Leadership Events

National MS Society

·       Supports the leadership events experience team creating tools, templates and resources for event execution and supports vendor relationships
·       Lead vendor management of mobile bidding partner, including website support and day-of event communication support.
·       Provides event support as needed to assigned events, including coordinating the logistics according to best practices, timelines, and budget
·       Provides logistical, administrative, and data management support to the leadership events team, including vendor and invoice management
·       Engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning
 

2023-2024

Assitant Venue Coordinator 

Abbott Events 

·      Create meaningful relationships with clients, vendors, and staff members

·       Customer focused leading to unique and exceptional client experiences

·       Coordinate and assist in setting the event as well as tear down

·       Ensuring the correct bar package is applied for the specific event

·       Being the day of contact for vendors

·       Management of Bartender working events

·       Provide additional support as needed to clients and vendors

2021-2023

Event Planning Manager

Grand Street Cafe

Country Club Plaza

At Grand Street Cafe I fielded inquiries, toured the space with guests, sold and negotiated prices/contracts, drew up the contract and then the fun began!

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I helped the guest plan food and bar! I helped them design the setup and layout of the space.  I went over a timeline with the guests and then staffed the event. 

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I had a weekly meeting with my banquet captain, Chef, and owner where we went over all of these details for the next weeks events.

2020-2021

Client Specialist 

American Century Investments

Country Club Plaza

At American Century, I Interpreted and completed complex transactions for multiple account types in an accurate and timely manner.

I demonstrate self-sufficiency by utilizing problem-solving and research skills, and online resources. I possessed the ability to adapt to change and communicated professionally with clients by phone or in writing.

  • Support a team environment by successfully collaborating with internal clients and business partners

Education

2016-2020

Rockhurst University

Bachelor of Arts

Kansas City, Mo 

In my four years at Rockhurst University I studied Psychology, Education, and Business.  I learned what makes the mind tick, how to communicate effectively with different kinds of personalities, got an introduction into accounting, marketing, and economics. 

Professional skillset

Communication

Leadership

Teamwork

Event management 

Communication

Marketing

Sales

Research

Multi-tasking

Time management

Social Media

Adaptable

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